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Funding Your Education 1997-98

Contacting the Department



Credits



Source

U.S. Department of Education's Office of Postsecondary Education

Contents

Credits and Acknowledgments

Introduction

Education after High School

Paying Tuition and Other Costs

Federal Pell Grants

Campus-Based Aid Programs

Federal and Direct Stafford Loans

PLUS Loans (Loans for Parents)

Stafford and PLUS Loan Questions

Applying for Financial Aid

Eligibility Criteria

Deadlines and Verification

Contacting the Department

Reducing the Cost of School Taking the Next Step

Forums

Education and Kids


Related Articles

Preparing Your Child For College

College Planning for Gifted and Talented Youth

Getting Ready for College Advising High School Students with Learning Disabilities

What if I have questions or need help filling out my application?

What kind of help can I get through the toll-free number?

What if I need other assistance?

Is there a number for hearing-impaired students?

What is the Department's World Wide Web address?

What kind of information is available online?


Help is readily available to you. The Department of Education has several student information numbers to help you. Which one to call depends on the type of help you need.

What if I have questions or need help filling out my application?

If you need answers right away to questions about federal student aid, call the Federal Student Aid Information Center between 8:00 a.m. and 8:00 p.m. (Eastern Time), Monday through Friday.

1-800/4-FED-AID (1-800/433-3243)
a toll-free number


What kind of help can I get through the toll-free number?

When you call the toll-free number, the Information Center can

  • assist you in completing the FAFSA,
  • explain federal student aid eligibility requirements,
  • explain the process of determining financial need and awarding aid,
  • provide you with Title IV institutional codes you may need when applying,
  • tell you whether a school participates in the federal student aid programs,
  • tell you a school's student loan default rate, and
  • send you federal student aid publications.

What if I need other assistance?

There is a toll number to call if you want to find out if your FAFSA has been processed or if you need a copy of your SAR. Be aware that you'll have to pay for this call. Collect calls will not be accepted, and these services are not available on the toll-free number. The number to call for these services is

1-319/337-5665


Is there a number for hearing-impaired students?

If you're hearing-impaired, you may call the following toll-free TDD number at the Information Center for help with any federal student aid questions you have. Operators at this number can provide the same assistance as those at both the toll-free and toll numbers. This number is only for hearing-impaired students using TDDs:

1-800/730-8913 (TDD)


What is the Department's World Wide Web address?

To view this and other Department of Education publications online, visit the Department's Office of Postsecondary Education World Wide Web site. The site also contains general Department information and links to other education-related sites. The address is

www.ed.gov/offices/OPE


What kind of information is available online?

You can view this publication online at the following address:

www.ed.gov/prog_info/SFA/FYE


For more in-depth information on the Department of Education's financial aid programs, you can view The Student Guide at the following address:

www.ed.gov/prog_info/SFA/StudentGuide


Paper copies of The Student Guide are available through the toll-free telephone number at our Federal Student Aid Information Center.



Help in completing the FAFSA is available online too. The address is

www.ed.gov/prog_info/SFA/FAFSA


A list of Title IV school codes that you may need to complete the FAFSA is available at

www.ed.gov/offices/OPE/t4_codes.html


Deadlines and Verification | Reducing the Cost of School


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