United States Consumer Product Safety Commission

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Hotline

• To report a safety problem with a consumer product CALL US!
• 1-800-638-CPSC

Who We Are

The U.S. Consumer Product Safety Commission (CPSC) is an independent federal regulatory agency created by Congress in 1972 under the Consumer Product Safety Act. Our agency's mission is to: "...protect the public against unreasonable risks of injuries and deaths associated with consumer products."

We have jurisdiction over about 15,000 types of consumer products, from coffee makers, to toys, to lawn mowers, to fireworks.

However, some types of consumer products are covered by other federal agencies. For example, cars, trucks and motorcycles are within the jurisdiction of the Department of Transportation; food, drugs and cosmetics are covered by the Food and Drug Administration.

Our Hotline Services

You can call our toll-free Hotline to:

• report an unsafe product;
• report a product-related injury;
• find out whether a product has been recalled;
• learn how to return a recall product or arrange for its repair;
• get information on what to look for when buying a consumer product;
• get information on how to use a consumer product safely; and
• receive information about ordering CPSC safety publications. (For a list of publications, send a postcard to Publications List, CPSC, Washington, DC 20207).

If you have a product complaint or want to report a product- related injury, you will speak directly to a Hotline operator. The Hotline staff is available between 8:30 AM and 5:00 PM Eastern time, Monday through Friday, except holidays.

Our Hotline also has a TTY number for the hearing-or speech impaired (1-800-638-8270).

We have Hotline staff who speak both English and Spanish. In addition, arrangements can be made for callers to speak with someone in any of the following other languages: Arabic, Burmese, Cambodian, Cantonese Chinese, French, German, Greek, Hindi, Italian, Korean, Japanese, Punjabi, Ukrainian, Urdu, Vietnamese and Yiddish.

Our Internet Services

You can contact us any time, day or night. To get product recall information, gopher to: cpsc.gov

To file a product complaint or report an injury, our Internet address is: info@cpsc.gov

Recorded Recall And Safety Information

Our Hotline has a wide variety of recorded messages on product recall, consumer products and product safety. The messages below are accessible with a touch-tone telephone 24 hours a day, seven days a week by pushing the three-digit number shown below after you have called our main Hotline number 1-800-638-2772).

Hotline Standards

We take pride in meeting the standards we have set for our Hotline in our customer service plan. This plan was established as part of the Commission's implementation of Vice President Gore's National Performance Review.

When you call our Hotline, you can expect the following:

• to be given easy-to-follow instructions on how to use the hotline;
• to hear the most up-to-date and easy-to-understand recorded information on product safety recalls and consumer products, seven days a weeks, 24 hours a day;
• to be given courteous service;
• to have your complaint of an unsafe product or product- related injury taken accurately and a copy of the report sent to you so that you can confirm the information recorded by our Hotline staff; and
• to have your message left at night, weekends or holidays returned the next business day, or, if you do not want a return call, to receive a letter confirming receipt of your product-complaint message.
  
  

Your Views Are Important To Us

• 1-800-638-CPSC
• 1-800-638-2772
• 1-800-638-8270 (TTY)

or write us at:

• CPSC Hotline
• Washington, D.C. 20207