Source
United States Consumer Product Safety Commission
Contents
Our Hotline Services
Recorded Recall And Safety Information
Hotline Standards
Your Views Are Important To Us
Forums
Health, Safety, Nutrition and Kids
Related Articles
A Consumer Guide to Product Safety Recalls
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Hotline
- To report a safety problem with a consumer product
CALL US!
- 1-800-638-CPSC
Who We Are
The U.S. Consumer Product Safety Commission (CPSC) is
an
independent federal regulatory agency created by Congress in
1972
under the Consumer Product Safety Act. Our agency's mission
is
to:
"...protect the public against unreasonable risks of
injuries and deaths associated with consumer products."
We have jurisdiction over about 15,000 types of
consumer
products, from coffee makers, to toys, to lawn mowers, to
fireworks.
However, some types of consumer products are covered
by
other federal agencies. For example, cars, trucks and
motorcycles are within the jurisdiction of the Department of
Transportation; food, drugs and cosmetics are covered by the
Food
and Drug Administration.
Our Hotline Services
You can call our toll-free Hotline to:
- report an unsafe product;
- report a product-related injury;
- find out whether a product has been recalled;
- learn how to return a recall product or arrange
for its repair;
- get information on what to look for when buying a
consumer product;
- get information on how to use a consumer product
safely; and
- receive information about ordering CPSC safety
publications. (For a list of publications, send a
postcard to
Publications List, CPSC, Washington, DC 20207).
If you have a product complaint or want to report a
product-
related injury, you will speak directly to a Hotline
operator.
The Hotline staff is available between 8:30 AM and 5:00 PM
Eastern time, Monday through Friday, except holidays.
Our Hotline also has a TTY number for the hearing-or
speech
impaired (1-800-638-8270).
We have Hotline staff who speak both English and
Spanish.
In addition, arrangements can be made for callers to speak
with
someone in any of the following other languages: Arabic,
Burmese, Cambodian, Cantonese Chinese, French, German, Greek,
Hindi, Italian, Korean, Japanese, Punjabi, Ukrainian, Urdu,
Vietnamese and Yiddish.
Our Internet Services
You can contact us any time, day or night. To get
product
recall information, gopher to:
cpsc.gov
To file a product complaint or report an injury, our
Internet address is:
info@cpsc.gov
Back to the Table of Contents
Recorded Recall And Safety Information
Our Hotline has a wide variety of recorded messages
on
product recall, consumer products and product safety. The
messages below are accessible with a touch-tone telephone 24
hours a day, seven days a week by pushing the three-digit
number
shown below after you have called our main Hotline number
1-800-638-2772).
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Toys (including crayons)
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211
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Bunk beds, toddler beds
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212
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Children's furniture, indoor equipment
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213
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Clothing, children's apparel
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214
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Outdoor playground equipment
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215
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Bathroom equipment, personal care appliances (such as
hairdryers)
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216
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Bicycles, exercise equipment, recreational and craft
products
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217
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Disposable lighters, lighter fluids
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218
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Decorative and novelty products
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219
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Drug packaging
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220
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Fireworks
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221
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Furniture
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222
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Hardware and power tools
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223
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Home heating and cooling equipment (including fans, space
heaters)
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224
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Home electrical systems (including garage door openers,
flood lights)
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225
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Kitchen appliances and equipment (including coffeemakers,
mixers, juicers)
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226
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Heavy- and light-duty household appliances (such as
dishwashers, vacuum cleaners)
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227
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Lawn and garden equipment
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228
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Pest control devices
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229
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Pools, spas, hot tubs, patio equipment
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230
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Smoke detectors, fire extinguishers
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231
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Listing of CPSC publications
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555
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Back to the Table of Contents
Hotline Standards
We take pride in meeting the standards we have set
for our
Hotline in our customer service plan. This plan was
established
as part of the Commission's implementation of Vice President
Gore's National Performance Review.
When you call our Hotline, you can expect the
following:
- to be given easy-to-follow instructions on how to use
the hotline;
- to hear the most up-to-date and easy-to-understand
recorded
information on product safety recalls and consumer
products,
seven days a weeks, 24 hours a day;
- to be given courteous service;
- to have your complaint of an unsafe product or
product-
related injury taken accurately and a copy of the
report
sent to you so that you can confirm the information
recorded
by our Hotline staff; and
- to have your message left at night, weekends or
holidays
returned the next business day, or, if you do not
want a
return call, to receive a letter confirming receipt
of your
product-complaint message.
Back to the Table of Contents
Your Views Are Important To Us
We want to provide you with the best Hotline service
possible and are always interested in learning how we can
improve. If you have any comments or suggestions, we would
like
to hear from you. Simply ask to speak with the Hotline
manager
when you call:
- 1-800-638-CPSC
- 1-800-638-2772
- 1-800-638-8270 (TTY)
or write us at:
- CPSC Hotline
- Washington, D.C. 20207
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